Shipping + Returns
Orders are shipped from Portland, Oregon, USA via USPS.
Most orders get shipped within 3 business days. During high-volume periods it can take up to a week, because it's just me your lil Wokeface friend doing it all! You will always receive an e-mail when your order has shipped.
WHEN WILL MY ORDER ARRIVE?
From the moment the order ships, most orders arrive within 1-5 days in the USA and 1-3 weeks International. Refer to your tracking code for more exact ETA (if applicable).
Sometimes USPS takes the packages on a little adventure.. so we ask that you give it up to 2 weeks in US and 6 weeks international before declaring it lost.
US Domestic Orders of $75+ have free shipping! Depending on the weight of the package this may be first class or priority mail - most parcels will arrive in 1-5 days of shipment. Check tracking code for details.
Flat items like loose stickers, patches and postcards also get free US shipping (flat rate for international). These free shipping items do NOT come with tracking - they ship in an envelope with a stamp. You have the option to upgrade your shipping at checkout if you desire tracking. We cannot take responsibility for lost or stolen letters. Upgrade your shipping if you want to keep tabs on it.
Yes, we happily ship worldwide! Wokeface is not responsible for any additional tariffs or fees imposed by the country upon receipt of your order.
We cannot currently accommodate local pickups. Apologies for any inconvenience! If you prefer to shop local, check this list of shops. We also do vending events from time to time - join the e-mail list to get updates!
Once the package leaves our hands, it's out of our hands! Unfortunately we can't get any more information out of USPS than you can - it's best to contact them directly if you can't find a package that has been marked delivered. Ask your neighbors/roommates! We cannot take responsibility for stolen packages.
Lost mail - it's rare, but sometimes USPS loses packages. We advise waiting a couple weeks, usually within that time the package will either make it to you or get returned to us for whatever reason. If it gets returned to us we'll contact you to discuss next steps.
RETURNS, EXCHANGES, REFUNDS
If you're not happy with your purchase that's a bummer!
With the exception of original art and final clearance items, returns are accepted for whatever reason within 30 days of your goods' delivery date as long as they're in unwashed, unworn, unused like-new condition. Exchanges are cool so long as the desired item is in stock. Please e-mail email@example.com to initiate a return or exchange. Be sure to include your order #.
Wokeface is not responsible for return shipping cost unless the return is due to a fault of ours. We will cover the shipping cost for your exchange.
Refunds will go back to the original payment method.