Shipping + Return Policy
When you make a purchase on Wokeface.com you agree to our shipping and return terms.
Orders are shipped from Portland, Oregon, USA via USPS.
Most orders get shipped within 3 business days. During high-volume periods it can take up to 1 week. If you have a deadline please e-mail me before you place your order and I'll do my best to accommodate! You will always receive an e-mail when your order has shipped.
WHEN WILL MY ORDER ARRIVE?
From the moment the order ships, most orders arrive within 5 business days in the USA and 1-3 weeks International. Refer to your tracking code for more exact ETA (if applicable).
Sometimes the postal service takes the packages on a little adventure.. so we ask that you give it up to 2 weeks in US and 6 weeks international before declaring it lost.
Upgrading your shipping does not affect how fast we will fulfill the order! Upgraded shipping only impacts how fast the item will ship once it is in the mail stream. If you have a deadline please let me know before you place your order.
US Domestic Orders of $75+ have free shipping! Depending on the weight of the package this may be first class or priority mail - most parcels will arrive in 1-5 days of shipment. Check tracking code for details.
Flat items like loose stickers, patches and postcards also get free US shipping (flat rate for international). These free shipping items do NOT come with tracking - they ship in an envelope with a stamp. You have the option to upgrade your shipping at checkout if you desire tracking. Letters can take a lot longer to arrive. We do not take responsibility for lost or stolen letters. This is the risk exchange for a free shipping option. Upgrade the shipping if you want tracking.
Yes, we happily ship worldwide! Wokeface is not responsible for any additional tariffs or fees imposed by the country upon receipt of your order. We cannot trace or track packages once they have left the USA and we are not responsible for lost or stolen packages.
We offer local pickup during open hours at:
6315 SE Holgate Blvd
Portland, OR 97206
Select the "local pickup" option at check out! Please note that local pickup orders still need time to process and you will need to wait for a pickup ready notification before coming in.
If you have a deadline please e-mail me before you place your order and I'll do my best to accommodate!
We do not take responsibility for lost or stolen mail.
If USPS has marked the item as *Delivered* but you have not received it, we advise you to contact your letter carrier, postal office, friends, neighbors, etc.
Once the package leaves our hands, it's out of our hands! We cannot get any more information out of USPS than you can. The info you see via the tracking code is all we can see too.
Lost mail? It's rare, but sometimes USPS loses packages or they get misrouted and take the long way. We advise waiting a couple weeks, usually within that time the package will either make it to you or get returned to us for whatever reason. If it gets returned to us we'll contact you to discuss next steps.
Sometimes packages get returned to us because they were undeliverable by the postal courier. This can occur for various reasons (wrong address, return to sender, etc).
In this case once we receive the returned mail we will refund the returned items and notify the purchaser via the e-mail provided at checkout.
RETURNS, EXCHANGES, REFUNDS
If you're not happy with your purchase that's a bummer!
With the exception of original art and final clearance items, returns and exchanges are accepted for any reason if initiated within 14 days of your package delivery date or pickup date as long as they're in unwashed, unworn, unused new condition.
If your returned item does not meet re-sellable conditions (examples: is clearly used, has a smell, pet hair, etc) we reserve the right to refuse the return. In that case the customer has the option to have the item shipped back to them at their cost.
Exchanges are allowed within 14 days of your delivery date or pickup date so long as the desired exchange item is in stock. Please e-mail email@example.com to initiate a return or exchange. Be sure to include your order #.
Wokeface is not responsible for return shipping cost unless the return is due to a fault of ours. We will cover the shipping cost for your exchange.
Refunds will go back to the original payment method.
When you make a purchase on Wokeface.com you agree to these terms.