Shipping + Returns
In an effort to minimize my contact with others and vice versa, fulfillment is taking place once per week while under state-mandated shelter-in-place. So your order may take up to a week to ship out. Courier shipping times may or may not be delayed due to COVID-19. As always, you will receive a notification when your package is on its way. Thank you :)
Orders are shipped from Portland, Oregon, USA via USPS.
Most orders get shipped within 3 business days. During high-volume periods it can take up to a week, because it's just me your lil Wokeface friend doing it all! If you have a deadline please let me know and I'll do my best! You will always receive an e-mail when your order has shipped.
WHEN WILL MY ORDER ARRIVE?
From the moment the order ships, most orders arrive within 1-5 business days in the USA and 1-3 weeks International. Refer to your tracking code for more exact ETA (if applicable).
Sometimes the postal service takes the packages on a little adventure.. so we ask that you give it up to 2 weeks in US and 6 weeks international before declaring it lost.
US Domestic Orders of $75+ have free shipping! Depending on the weight of the package this may be first class or priority mail - most parcels will arrive in 1-5 days of shipment. Check tracking code for details.
Flat items like loose stickers, patches and postcards also get free US shipping (flat rate for international). These free shipping items do NOT come with tracking - they ship in an envelope with a stamp. You have the option to upgrade your shipping at checkout if you desire tracking. Letters can take a lot longer to arrive. We do not take responsibility for lost or stolen letters. Upgrade shipping if you want to keep track of it.
Yes, we happily ship worldwide! Wokeface is not responsible for any additional tariffs or fees imposed by the country upon receipt of your order. We cannot trace or track packages once they have left the USA.
We cannot currently accommodate local pickups. Apologies for any inconvenience! If you prefer to shop local, check this list of shops. We also do vending events from time to time - join the e-mail list to get updates!
Once the package leaves our hands, it's out of our hands! Unfortunately we can't get any more information out of USPS than you can - it's best to contact them directly if you can't find a package that has been marked delivered. Ask your neighbors/roommates! We cannot take responsibility for stolen packages.
Lost mail - it's rare, but sometimes USPS loses packages. We advise waiting a couple weeks, usually within that time the package will either make it to you or get returned to us for whatever reason. If it gets returned to us we'll contact you to discuss next steps.
If the wrong shipping address was provided to us by the buyer and the package is returned to Wokeface, buyer is responsible to pay shipping price if they wish to have the package re-shipped. Otherwise we will refund the purchase price minus the cost of shipping.
RETURNS, EXCHANGES, REFUNDS
If you're not happy with your purchase that's a bummer!
With the exception of original art and final clearance items, returns are accepted for whatever reason within 30 days of your goods' delivery date as long as they're in unwashed, unworn, unused like-new condition. Exchanges are cool so long as the desired item is in stock. Please e-mail firstname.lastname@example.org to initiate a return or exchange. Be sure to include your order #.
Wokeface is not responsible for return shipping cost unless the return is due to a fault of ours. We will cover the shipping cost for your exchange.
Refunds will go back to the original payment method.